Policies
Shipping Policy
Enjoy free shipping on 2026 products and select items or orders over $99. These orders will be shipped via FedEx Ground, although FedEx 2nd Day is used on occasion. Orders placed on business days (Mon-Fri/ Non- Holidays) prior to 12pm PST will be shipped the same day. If the order is placed after 12pm PST or on a non-business day, it will be shipped on the next business day.
For those of you in a rush, we do offer expedited shipping rates.
Items excluded from free shipping:
- Overweight/ Oversized Items. This includes tubes, play pads, skis, boards, foil setups, Wiley's Bindings and paddles.
- Orders to Alaska, Hawaii, and International orders
Delivery time frames are quoted at the time of checkout and are the shipping service provider's estimates. They are not guaranteed delivery dates by Wiley's Pro Shop.
Return Policy
All items must be returned in the condition in which they were received, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Returns must be initiated within 30 days of purchase. Special closeout items may be listed as "Final Sale"; these items cannot be returned.
Refund Policy
Refunds can only be processed back to the original payment method. If the original payment method is no longer valid for any reason, we will issue an electronic gift card.
Exchange Policy
If you decide you want a different size, color, or style, please set up a return for a refund and place a new order. Placing a new order now will expedite the arrival of your new item and help to ensure it won't go out of stock. Your refund will be processed as soon as we receive your return. Items must be in the exact conditions it was sold in, including tags. For locals bring in the product and pick out something new and we will do the exchange in store, if you lost your reciept we should be able to look up your past transaction using your name.
How to Start a Return
Ship the item back to us, including either the receipt we sent in the original box with the items being returned circled/ highlighted, or a piece of paper with the name on the order and a list of items to be returned. We recommend sending us an email or giving us a call to notify us of the return so we know to look for it.
Within the Continental United States
Option 1: Ship Your Return
- Get a return label from us! We offer FedEx return shipping labels for a small fee. This is typically the cheapest shipping option. 48 contiguous states only.
- Ship it back on your own. You pay the return cost at your favorite package carrier. Ensure you keep your tracking # to confirm your package arrives back at our shop.
Option 2: Bring it in
- If you are a local, you can bring in any items you would like to return during regular business hours, and we can initiate the return for you.
Warranty
How to claim a warranty on a Wiley's boot.
Start by emailing photos of the product to sales@wileyski.com for review on a case-by-case basis. If your boot qualifies, send it in for repairs to Wiley's.
6820 NE 175th St.
Kenmore, WA 98028
Kenmore, WA 98028
Wiley's will match, however you decide to send it in, to get it returned to you at the same speed it was sent. Example: Customer sends in a boot that has a faulty overlay piece and ships it overnight. Once repairs are finished, Wiley's will cover the return shipping cost and ship it back overnight, matching the speed the customer sent it in. If a customer ships it in via ground, we will send it back using ground shipping.
Costs associated with sending the boot to Wiley's will be the customer's responsibility, and Wiley's Pro Shop will cover return shipping costs using the same rate as they were sent in.
What does not count as a warranty claim?
Damage done due to aggressive handling (tearing finger holes) and any home repair attempts or modifications made by you automatically void the warranty.
How to claim a warranty on other products bought through Wiley's.
Each item has a different warranty claim timeline depending on brand and product. Items past a year from the date of purchase no longer qualify for warranty claims; some items only have a 90day warranty period; items older than 5years might be outside some brands' warranty period. Check with the brands warranty page below to make sure your item qualifies, as it will be reviewed by both Wiley's and the brand it was maufactuered by. Any damage done to products due to improper storage, use, home repairs, or typical wear and tear will not qualify for warranty.
To begin to claim your warranty if you are out of state, we will have you send in images of the product to be reviewed; locals can bring in the product to the store for us to review. If your item qualifies, Wiley's will communicate to the brand and facilitate claiming the warranty on your behalf. The timeline on reciving new product or fixing a product is up to the brand and will vary.
FAQs
How long will it take to receive my refund?
It usually takes 3-5 business days to process your return and issue your refund once we receive your return. However, it can take longer, especially over the holidays. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution.
What do I do if I receive an incorrect or damaged item?
Contact us right away via phone so we can quickly assist with rectifying your order.
What disqualifies me from claiming warranty?
If you have made any modifications to the product yourself, typical wear and tear, improper storage, maintenance, and improper use or handling of the product will automatically void the warranty. Specific items have more particular guidelines when it comes to claiming a warranty, so check the brand's warranty page to see if you qualify.
For more information give us a call at 206-762-1300